BATH & SPA
Graphic example: https://ca.arbteak.com/pages/custom-shower-mat Customer service team: 1-855-772-8325
OUTDOOR - PATIO
If oil, varnish, or any other chemical product was applied to your ARB Teak product, your warranty is no longer valid.
This warranty does not cover damage caused by abuse, misuse, negligence, or normal wear and tear. Wood is a product of nature, therefore, normal aging and exposure to sunlight, household solvents, and products can cause variations in the color of the teak and are not to be considered a defect. Normal expansion and contraction in the wood can cause hairline cracks which will not weaken the product and are not to be considered defects.
All items must be returned in their original packaging. Items with teak oil, varnish, or any other finishing products applied cannot be returned.
Once we receive, inspect and approve the return, a notification will be sent. The return will then be refunded in the original payment method. Please note it may take some time for your bank or credit card company to process and post the refund.
Ville Saint-Laurent, QC H4S 1M5 (514) 379-1944